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Terms and Conditions

50% of the total contract amount is due at activation, and the remaining amount is billed in equal monthly installments. Monthly invoices are mailed on the 15th of the month and must be paid by the end of the month in order to ensure uninterrupted service. So someone signing up in January for an introductory 3 month term ($1050) will pay $525 to activate, and receive 3 monthly invoices for $175 each on Feb. 15, Mar. 15 and Apr 15. The April 15 invoice will contain a renewal option.

Contracts are non-refundable and no credit will be granted for service interruptions due to late payment. Service interruptions or delivery failures caused by CDM will be compensated only by extension of the contract period by two days for each day of service interruption.

We reserve the right to terminate contracts at our discretion in situations where the client abuses the service or fails to adequately maintain their system in accordance with our recommendations. If a contract is terminated in this manner, monthly billing will cease as of the date of termination, but no refunds will be granted. Services are provided "as is" on a best efforts basis.

It is understood that not all support questions can be addressed via email and may require escalation to live (billable) support.

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